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Managed Services
& Dedicated Teams

Keep your systems running, improving, and scaling

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Managed Services & Dedicated Teams

Launching a system is the start, not the finish

Launching a system is the start, not the finish. Business-critical platforms need reliable support, continuous improvement, and the capacity to evolve as requirements change. Many teams have the ambition to keep improving their products but not the standing capacity to do it.

JBS provides that capacity in two ways: managed services that keep systems reliable and improving under clear SLAs, and dedicated engineering teams that extend your delivery capability without the overhead of building it in-house. Both are backed by the same engineering depth that builds the platforms in the first place.

Challenges
we solve

  • Business-critical systems need reliable support and clear SLAs after launch.
  • Products stall because there is no standing capacity for continuous improvement.
  • Teams need flexible engineering capacity to accelerate delivery.
  • Salesforce, Power Platform, cloud, or AI workflows need ongoing management and optimization.
  • Maintenance and enhancements compete with new work for the same internal team.
  • You want a long-term partner for product improvement, not a one-off build.

What we deliver

Application support and maintenance

Reliable support, issue resolution, and maintenance for business-critical applications.

Managed services

SLA-based management of platforms, applications, and workflows with defined response commitments.

Managed product development

Ongoing product improvement, feature delivery, and roadmap execution as a managed service.

Dedicated engineering teams

Flexible frontend, backend, QA, and delivery capacity that extends your team.

Offshore delivery teams

Agile offshore teams for cost-effective, scalable, long-term delivery.

Platform managed services

Ongoing management for Salesforce, Microsoft Power Platform, cloud, and web and application estates.

AI workflow monitoring

Monitoring and optimization of AI agents, copilots, and automated workflows in production.

Continuous optimization

Performance, cost, and experience improvements delivered on an ongoing basis.

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Proof in action

Time & Billing Platform

JBS built and can continue to support a custom business-critical platform, spanning modernization, cloud, and managed services.

Insurance AI Ecosystem

JBS designed a multi-agent operating model with monitoring and human review, well suited to ongoing AI workflow management.

Enterprise AI Assistant

JBS built a multi-LLM assistant that benefits from continuous monitoring, retrieval tuning, and optimization after launch.

Intelligent Financial Workflows

JBS engineered a modular platform designed for progressive expansion and long-term managed improvement.

How we work

01

Discover

We understand the systems in scope, support expectations, SLAs, and the capacity or skills you need.

02

Assess

We review the current state, risks, backlog, monitoring, and operating requirements.

03

Onboard

We set up the support model, SLAs, team structure, tooling, runbooks, and governance.

04

Operate

We provide support, maintenance, enhancements, monitoring, and delivery against agreed commitments.

05

Improve

We optimize performance, cost, and experience, and evolve the system as needs change.

06

Report

We provide transparent reporting on SLAs, delivery, and improvement over time.

Why

The team that supports your systems has the same engineering depth as the team that builds them.

We offer both managed services and dedicated teams, so you can match the model to the need.

We manage modern platforms and AI workflows, not just traditional applications.

We provide flexible, scalable capacity without the overhead of building it in-house.

Frequently asked questions

What are managed services?

Ongoing management, support, and improvement of applications, platforms, and workflows under agreed service levels, so systems stay reliable and keep evolving without straining internal teams.

What is the difference between managed services and a dedicated team?

Managed services deliver defined outcomes and support under SLAs. A dedicated team provides engineering capacity that works as an extension of your organization. Many clients use both.

Can JBS manage Salesforce, Power Platform, cloud, and AI workflows?

Yes. We provide managed services across Salesforce, Microsoft Power Platform, cloud environments, web and application estates, and production AI workflows.

How do dedicated offshore teams work?

We assemble agile teams of frontend, backend, QA, and delivery engineers who work as an extension of your organization, providing scalable, cost-effective, long-term capacity.

Can JBS support a system it did not originally build?

Yes. We assess the current state, establish a support model, and take over maintenance and improvement, including modernizing where needed.

Keep your systems reliable and always improving

JBS provides managed services and dedicated teams that support, optimize, and evolve your platforms long after launch.

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