Position Title: Key Account Manager

About the Company

Jaffer Business Systems (JBS), founded in 1982 as a division of Jaffer Brothers, has been at the forefront of technology solutions for over four decades. Today, JBS stands as one of Pakistan’s leading IT companies, empowering organizations through innovation, digital transformation, and people-centric technology. Guided by our vision of “Harnessing Innovation & Empowering Generations,” we continue to build solutions that shape a smarter and more connected future. JBS includes a diverse portfolio of subsidiaries such as Hysab Kytab, Energy & Automation Pakistan, Blutech Consulting, and Imparé, reflecting our expanding global footprint and commitment to technological excellence. Through its specialized business units — JBS Arabia, JBS Infrastructure Solutions, JBS Customer Service & JBS Americas and Europe. JBS continues to deliver exceptional value across regions and industries. At JBS, we believe in creating impact through technology, collaboration, and continuous learning driving progress for our clients, our people, and the communities we serve.

Role Overview

We are seeking a high-performing Key Account Manager to lead client engagement and drive account growth. This is a strategic and client-facing role, ideal for professionals with experience in technology consulting, enterprise solution selling, and account development.

You will act as the bridge between our clients and internal teams, ensuring the successful delivery of projects while identifying new opportunities to create value and expand business relationships.

Location: Lahore, Pakistan

Business Unit/Department: JBS Consulting

Mode: Onsite

Type: Full Time

Key Responsibilities

• Manage and grow long-term relationships with assigned enterprise clients
• Understand client needs and deliver customized technology consulting and implementation roadmaps
• Drive revenue growth through upselling, cross-selling, and account expansion strategies
• Collaborate with technical and delivery teams to ensure high-quality project execution
• Monitor market trends and client feedback to shape account strategy and solution alignment
• Annual Revenue Target: Achieve and grow a book of business as per assigned targets
• Opportunity Creation: Generate new qualified opportunities per quarter
• Client Retention: Maintain over 90% retention across assigned accounts
• Upsell/Cross-sell Revenue: Contribute from existing clients through solution expansion
• CSAT Score: Sustain a client satisfaction score of 8.5+/10

Skills

• Strong understanding of enterprise technology landscapes and business transformation
• Excellent communication, presentation, and stakeholder management skills

Qualifications

• Bachelor’s degree in business, Technology, or a related field
• 3–5 years of experience in key account management, solution sales, or enterprise consulting
• Proven track record of meeting revenue targets and building senior client relationships

You can send your CV at [email protected]