Customer Experience

Customer Experience

The Customer Experience (CX) Proposition and Suite of Offerings allows our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization.

Our approach is personal rather than personalized. Empathizing as well as analyzing.

Putting You first, every time. We’re embracing humanity, sensitivity, and intuition to invent new experiences. These are grounded in rigorous analysis and cutting-edge technologies, to be as personal as they are effective. Experiences that build relationships, one interaction at a time.

Our clients are the heads of Marketing, Sales, Customer Service, Commerce and IT. Our offerings are built to meet their needs. To do so we orchestrate Experience Design, Transformation Consulting, Marketing Execution, Architecture and Technology integration capabilities…all in a strong collaborative mode with them. We help our clients in:

  • Creating experiences that build relationships
  • Continuously evolving and reinventing brand purpose and proposition with their customers
  • Embracing humanity, sensitivity and intuition – grounded in rigorous analysis and cutting-edge technology
  • Delivering Agile and Scalable CX projects

We call it “You. At Scale.”

Connected Marketing

  • Marketing Strategy
  • Marketing Execution
  • Marketing Enablement

Empowered Sales

  • Experience Design and Performance
  • Design Thinking and Signature Moments
  • Customer Journey Data
    Visualization
  • Experience Engine

Augmented Service

  • Customer Interaction Service (CIS)
  • Experience Design and Performance
  • Design Thinking and Signature Moments
  • Customer Journey Data
    Visualization
  • Experience Engine

Commerce Realized

  • Commerce and omni channel strategy definition
  • Full site design and site assessment services
  • Platform implementation services, support and managed services
  • Commerce website performance audit and optimization plan